Refund policy

At Kahe Pearl, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return, refund, or exchange under the conditions below.

Return Period

You may return eligible items within 50 days from the date you receive your order.

Requests submitted after the 50-day return period cannot be accepted.

Return Conditions

To be eligible for a return or exchange, the item must:

Be unused and in its original condition.
Include all original tags and packaging.
Show no signs of wear, damage, or alteration caused by use.

We accept returns for:

Buyer's remorse (change of mind).
Non-defective products.
Defective, damaged, or incorrectly shipped items.

The following items are not eligible for return or exchange:

Clearance or final sale items.
Items marked as non-returnable at the time of purchase.

Exchanges

We are happy to offer exchanges for eligible items.

If you would like to exchange a product for another item, size, or style, please contact us before returning your package so we can provide return instructions.

How to Return

To start a return or exchange:

Contact us by email at info@kahepearl.shop and include your order number and the reason for the return.
Once your request is approved, we will provide a prepaid return shipping label and return instructions.
Pack the item securely and send it to the return address below.

Return Address

873 E Baltimore Pike
Kennett Square, PA 19348-1864
United States

This address is used for both shipping and returns.

Return Shipping Fees

For returns due to buyer's remorse or other non-defective reasons, the customer is responsible for the return shipping cost. There are no restocking fees or other processing fees.

If the item is defective, damaged, or the wrong product was sent, we will cover the return shipping cost. If you have already paid for the return shipping, reimbursement will be based on the actual shipping cost after verification.

Refund Processing

After we receive and inspect your returned item, your refund will be processed within 5 business days.

Approved refunds will be issued to the original payment method used for the purchase, such as PayPal or the original credit/debit card.

We do not charge any restocking fees.

Please note that your payment provider may require additional time to post the refund to your account.

Lost or Damaged Return Packages

If your return package is lost or damaged during transit, please contact us as soon as possible and provide any available shipping receipt, tracking information, or supporting documentation.

We will work with you and, where applicable, the shipping carrier to help resolve the issue.